Whitelabel.net Frequently Asked Questions

The Serato Whitelabel Delivery Network, or Whitelabel.net for short, is a digital delivery service for promotional releases of new music.

Whitelabel.net uses a custom file format: Whitelabel MP3s (file extension .wl.mp3). These files will play as a low quality preview in any MP3 player, and a high quality version within Serato DJ software. The Whitelabel.net format files are specially prepared for use in Serato Scratch Live and ITCH - they have had their overviews built, they are tagged with song and artist info, BPM, and album art where possible. Audio quality is equivalent to a 320kbps MP3 when played in Serato DJ software.

The Whitelabel.net audio files (wl.mp3 files), play as high quality 320kbps audio in Serato Scratch Live with Rane hardware attached or in Serato ITCH with an ITCH controller attached. In all other mp3 playing programs the files will play as low quality 32kbps audio.

If you are playing a wl.mp3 file in Scratch Live with Rane hardware attached, or in Serato ITCH with an ITCH controller attached and it is playing as low quality 32kbps audio, then you may have an old software version.  Whitelabel file playback requires at least Scratch Live 1.7.4 or ITCH 1.1. Software updates can be downloaded from www.serato.com/downloads.

If you are playing a wl.mp3 file in Scratch Live 1.7.4 or higher with Rane hardware attached, or in Serato ITCH 1.1 or higher with an ITCH controller attached and it is playing as low quality 32kbps audio, then the file may have been damaged by another mp3 editing program. If the high quality audio in your wl.mp3 has been damaged then you will need to download the affected track again.

Yes, but you'll only hear the low quality preview version.

Whitelabel.net is tested to work on these browsers:

• Internet Explorer 6 and above (7 and above highly recommended)
• Firefox 3 and above
• Safari 3 and above

You will also need Flash installed and have Javascript enabled to be able to preview and download tracks. For most people Flash will already be installed and Javascript enabled by default.

If the website is not working properly for you, check whether you are using one of the supported browser versions and ensure that you have Flash installed and Javascript enabled in your browser's settings.

If you continue to have problems then please file a help request.

This is usually caused by a Windows registry key being changed. It is likely you have installed a program recently and the installer for that application has changed this key from .mp3 to .mpeg for what ever reason.

To fix the issue, download the following zip file, extract it and run the key file: serato.com

You will get 3 or so prompts before the key is applied. The change should be honored instantly. If not, try rebooting and giving it another go.

A lot of the promo music on Whitelabel.net is available to all DJs, however some releases are not available to everyone.

Some releases are only delivered to a particular territory for legal reasons.  Some record labels want to send worldwide but simply can't because they don't have worldwide clearance.

Other releases are only delivered to DJs who are interested in particular genres.  Let us know what genres you play by updating your profile.

There is a bug in Scratch Live 1.9.0 (build number 19035) that effects your ability to unlock locked Whitelabel.net mp3 files (files with the ".wl.mp3" file extension).

When Scratch Live firsts detects the presence of a locked ".wl.mp3" file you are presented with an email and password box along with an "Unlock" button. Entering your email address and password then clicking the "Unlock" should unlock the locked file.

The bug:
After entering your email address and password clicking the "Unlock" button has no effect

The workaround:
Enter your email address and password but, rather than clicking the "Unlock" button, make sure the cursor is placed in the password field and click the 'Enter/Return' key.

This bug has been fixed in Scratch Live 1.9.1. Scratch Live 1.9.1 is a free upgrade for all Scratch Live users and is available here and here.

Running whitelabel.net files through Mixed In Key can cause the files to only play at 32kps in Scratch Live (even with Rane hardware attached). At this time we advise you not to use Mixed In Key with whitelabel.net files.

Some ID3 tag editors will alter ID3 tags other than the ones you ask them to. This can destroy the high quality portion of the wl.mp3 file. If this happens you will have to download the affected track again.